Terms & Conditions

Terms & Conditions

MacayanTutor offers Parents, Guardians & Students (hence referred to as “Clients”) reliable referrals for home tuition services with Tutors registered under MacayanTutor. All the services provided by MacayanTutor are subjected to the terms and conditions that are listed below. You should acknowledge and accept all the terms and conditions before use.

Terms and Conditions for Parents & Students

  1. All visitors to the Site, whether or not, they request for our services, shall be deemed as “users” of the services we provide contained in these terms. Once users request for our services, they shall be considered as “Clients”.
  2. If you use our Site, you are deemed to have agreed to our Terms and Conditions and Policies, which may be subject to changes from time to time. Should you not agree to our terms, you must stop using our services immediately.
  3. MacrayanTutor is not responsible for any wrong actions, miscommunication, etc. as a result of providing our Services.
  4. MacrayanTutor reserves the right to refuse Services to Clients and Users who does not abide to our Terms and wherever we deem appropriate at our discretion, without prior notice.
  5. MacrayanTutor is committed to get Clients highly qualified Tutors but we do not guarantee that Tutor would improve the Client’s academic results. We believe in mutual efforts by all parties (Clients & Tutors) in an equal way to improve the outcome. Parents are equally responsible for the good or bad academic results of their child and MacrayanTutor recommends that parents should spend a little time in motivating their kid as Tuition alone cannot bring the best results by a few hours in a month. MacrayanTutor will not be responsible for Client’s poor academic results. However, MacrayanTutor only guarantees to do our best to help Clients find qualified Tutors.
  6. Registration – Request for Home Tutor
    • Requesting for Home Tutor is non-obligatory and free of charge.
    • MacrayanTutor may collect information such as, but not limited to, your name, birth date, gender when you register with MacrayanTutor. The purpose of collection of this information is to suit and match our tutee’s preferences. There is no violation of Article 12 of the Constitution of the Republic of Singapore.
  7. Payment
    • All rates are fixed and strictly non-negotiable.
    • MacrayanTutor will collect 100% full payment of the package price before confirmation of class. Upon receipt of full payment, an invoice will be issued and class confirmation details will be informed to Customers via email.
    • If payment is not received by the due date stated in the invoice, the class slots may be released to the next student in the waiting list.
  8. Trial lesson policy
    • MacrayanTutor offers Clients up to three (3) trial lessons. Trial fees are payable before confirmation.
    • Fees for tuition trial classes will be paid based on one (1) lesson and material fee.
    • If Client wishes to continue classes after the trial period, Client will have to purchase package lessons from MacrayanTutor. There will be a one-time administration fee of S$25 upon procurement of package and confirmation of class.
  9. Lesson Structure Policy
    • All lessons in package are non-transferable, fixed and strictly non-negotiable.
    • MacrayanTutor does not allow Tutors to sell packages on behalf of MacrayanTutor. Clients are to inform MacrayanTutor if there are attempts from Tutor for doing so.
    • If Clients decide to cancel, terminate or change Tutors before the end of intended number of lessons, MacrayanTutor will either:
      • refund Clients the amount of any unutilised lessons OR
      • the amount will be used to offset the next procurement of package
    • MacrayanTutor reserves the right to change package pricing if deemed necessary. All pricings are subject to review and revision.
    • Once Client accepts the Tutor assigned to your assignment, it is recommended that Client verifies Tutor’s NRIC and his/her qualifications on the first lesson.
    • If there are any changes in tuition details such as change in tuition frequency, time-slot, it is the duty and responsibility of both the Client and Tutor to inform MacrayanTutor, of the change. These changes must be mutually agreed between both the Client and Tutor.
    • Clients will rate their Tutors at the end of 4th lesson, or upon cancellation or change, on overall tuition quality and standard, based on different criteria. Tutors will then receive feedback from MacrayanTutor on how to improve on their quality of teaching. Tutors will receive a tutor rating that will not be disclosed to the tutors, upon completion of the questionnaire. Tutors’ access to our Services may be limited if their tutor rating and performance is deemed to be unsatisfactory upon our discretion.
  10. Location – Tuition will be held at Client’s place by default. However, if Clients have any venue suggestions, i.e friends place, both Client and Tutor must mutually agree to such arrangements. MacrayanTutor will not be responsible if the alternate location is occupied or not available to conduct tuition. Tuition requests for the lessons to be held at Tutor’s residence will subject to Tutor’s approval.
  11. Replacement Lessons
    • Replacement class can be scheduled upon Tutor’s availability if Client is unable to attend class due to unforeseen circumstances such as sickness or school events.
    • Replacement classes are subjected to availability of classes, especially on weekends.
  12. Termination / Withdrawal
    • By Clients
      • If Client wants to withdraw from any class, he/she will need to give us at least 48 hours of advanced notice before the intended lesson.
      • Clients can terminate the use of our provided Services at any point in time after the completion of the first lesson. There is a contractual obligation to complete at least 1 lesson after a tutee requests for a tutor, thereafter completing the first lesson, there is no obligation for the tutee to complete a fixed amount of lessons before terminating.
    • By MacrayanTutor
      • MacrayanTutor may limit, suspend or stop providing the Services to Customers if Customers fail to comply with these Terms or if Customers use the Services in a way that causes legal liability to us or disrupts others’ use of our Services. We reserve the right to terminate services immediately without notice if we deem necessary.

Terms & Conditions for Tutors

  1. Eligibility
    • You must be a Singapore citizen
    • You must be at least 18 years old to qualify
    • You need to have the required minimum academic qualifications and Grade A in the subjects that you wish to teach.
    • Incomplete registration will be deemed invalid.
    • MacrayanTutor reserves complete rights to reject any applicants.
  2. Registration
    • Users who registers as a tutor Macrayan Tutor are required to provide accurate, valid, and current information about themselves when filling out the forms on the Site. Should there be any changes to the information you provided, you must update it to keep it actual, true, and accurate. MacrayanTutor is not responsible for any failure in providing Services due to inaccurate, not up-to date information. If you are found to have provided false or incorrect information, MacrayanTutor reserves the right to terminate our Services provided to you, immediately without prior notice, and if deemed to be very serious, escalate to relevant authorities for further action.
    • Macrayan Tutor has the right to use your information for its intended purpose, for example posting or publicising a tutor’s profile (no sensitive information) on social media platforms for attracting clients or sending it to tutees directly. Or, for instance, providing the contact number of a tutee to a tutor who has arrived at their doorstep. Information as your name, telephone number, date of birth, etc. will not be disclosed to the public.
    • Macrayan Tutor reserves the right to request copies of your original certificate for verification purposes, so that your credentials are verified. You are recommended to bring your certificates on the first lesson to present and verify your credentials with tutees and tutee’s parents.
  3. Payment scheme will be made known to Tutor once the Tutor is engaged by MacrayanTutor.
  4. Termination/Cancellation of Assignment and Policy
    • In the event where you are unable to attend the tuition, a prior notice of 48 hours before the lesson starts, must be given to the students/parents.
    • A valid reason must also be given on notification. The tutor will be excused if the students/parents accept your explanation.
    • If you fail to notify or provide a valid reason of your cancellation, your registration as a tutor with MacrayanTutor will be revoked and you will not be paid for any completion of lessons.
    • There is a minimum commitment of completion of at least 4 lessons. In the event where you terminate an assignment before the completion of 4 lessons, MacrayanTutor reserves the right not to pay the tutor.
    • In the event where the student prematurely terminates the assignment before the completion of at least 4 lessons, you will receive the pay for the completed lessons. However, if the reason for the student’s termination is due to your fault as a tutor (eg. you are often late, did not attend lesson without any valid explanation, you can’t teach well), MacrayanTutor reserves the right not to pay the tutor.
    • As a tutor, you agree that MacrayanTutor may, without any prior written notice, immediately suspend, terminate, discontinue and/or limit your account and access to any of our Services. The cause for such termination, suspension and/or limitation of access shall include, but is not limited to: breach of Terms and Conditions, by request of law enforcement agencies or government, non-payment of outstanding fees, unethical conduct and poor performance.
    • As a tutor, you may also terminate your status as a tutor associated with MacrayanTutor by submitting a termination request via email.
    • You agree that MacrayanTutor may cease operations at any time, without prior notice.
  5. Conduct of Tutors
    • Tutors are to conduct themselves appropriately in a professional and ethical manner. General rule of conduct includes, but are not limited to:
      • Punctual and do not end tuition early; stay for the whole duration.
      • Give a day of notice if there is any changes in tuition, such as absence or cancellation due to sickness. A Medical Certificate must be provided.
      • Purchase of assessment books or any supplementary materials that costs money to be mutually agreed before procurement.
      • No physical or verbal abuse is tolerated (all forms).
      • Regular communication and updating of tutee’s parents to take note of their Child’s progress.
      • Inform MacrayanTutor immediately of any changes to tuition details, such as tuition frequency, to the respective tuition coordinators that assigned you the job.
  1. Assignments and Commitments
    • Available assignments will be published via telegram.
    • If the assignment interests you, you are required to contact MacrayanTutor via Whatsapp or call. Please note we reserve complete rights to reject any applications for the assignments. If you find yourself not interested in any assignment, please kindly reply with i.e: not interested or not available.
  2. Disclaimer
    • MacrayanTutor is a tutor referral agency only and is not responsible for the services provided by tutors. Each tutor is solely responsible arranging tutorial schedules, paying all taxes on income earned, and all other issues and responsibilities related to tutoring. MacrayanTutor does not keep records of the number of students and sessions taken by the registered tutors.
    • MacrayanTutor will not act as an arbitrator or mediator for any conflicts or disagreements that arise between the tutor and the student. However, we are always prepared to offer our views and suggestions.
    • MacrayanTutor will not be liable for any conflict or disagreement between the tutors and students / parents. We will also not be responsible for any form of damage caused in connection with your use of our website.
    • MacrayanTutor reserves the right to add, modify or delete any information on this website at any time without notice.
    • You are solely responsible for the information provided to MacrayanTutor. MacrayanTutor shall not be liable for any misrepresentation, fraud, or inaccuracies of information provided by you.
    • The entire risk as to the quality, accuracy, adequacy, completeness, correctness and validity of any material rests with you. To the fullest extent permissible pursuant to applicable law, MacrayanTutor with its affiliates, and their respective officers, directors, employees, agents, licensors, and representatives, will not be liable for damages of any kind including, without limitation, compensatory, consequential, incidental, indirect, special or similar damages, that may result from the use of, or the inability to use, the materials contained on this site whether the material is provided or otherwise supplied by you. * MacrayanTutor is not involved in any tutor-student-parent interactions. MacrayanTutor is not responsible for any disputes, claims, losses, injuries, or damages that might arise during and/or after any lessons. Teaching at the student’s house and interacting with the parents and students are at your own risk.
    • Any loss to the client’s property i.e Tuition place, books of the child, stationary and other stuff by the tutor is highly discouraged by us and tutor would have to pay the losses in any such case

Terms & Conditions for all Parties

  1. Copyright – All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on MacrayanTutor’s website belong to the MacrayanTutor and/or third parties (which may include you or other users.) MacrayanTutor reserves all of its rights. Reuse of any materials without prior permission is prohibited except as explicitly stated in the Terms.
  2. Links to Other Web Sites
    • MacrayanTutor may provide links to other third party websites or resources. You acknowledge and agree that MacrayanTutor shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such sites or resources.
    • You are responsible for reading and agreeing (or disagreeing) with the Terms and Conditions or Privacy Policies of these third party websites, and MacrayanTutor are in no way, shape or form responsible for links to these Sites.
  3. Disclaimer of warranties; liability limitation
    • You expressly agree that:
      • MacrayanTutor does not guarantee, represent, or warrant that your use of our services or website will be uninterrupted or error-free, and you agree that MacrayanTutor may remove or cancel our services at any time, without notice to you.
      • Our website and services are provided on a “as is” and “as available” basis, for your use. Your use of this site is at your sole risk. To the full extent permissible by applicable law, without warranties of any kind, either expressed or implied, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
      • MacrayanTutor is not liable for the accuracy of information at any point in time, as content may be inaccurate, out-of-date and is subject to change without notice.
      • MacrayanTutor does not warrant that this website, its servers, or e-mail sent from macrayan tutor.com are free of viruses or other harmful components that has destructive or contaminative properties. You are responsible for carrying out sufficient procedures and virus checks or scans.
      • MacrayanTutor holds no legal liability for problems and disputes arising between tutees and tutors, we cannot guarantee satisfactory results.
      • MacrayanTutor or any of its employees, agents shall be liable for any damages of any kind arising from any use of our services or website, including but not limited to, direct, indirect, consequential, incidental, punitive damages.
      • Any claims regarding any injury, damage or loss while attending the home tuition will not be counted in our responsibilities. This exception is also applicable to all cost and expenses incurred as a result of such claims. We are just a firm for arranging tutors and we are not subjected to pay any losses. If tutor found involved in loss and damage to the property of the client, he will be charged to pay the losses.